Operations Model
Workflows, KPIs, documentation, and monthly operations review
Operational stages
6 categories
Standard forms
2.5 FTE dedicated
Monthly agenda
Sessions/month
Request Intake & Scenario Selection
Formal request submission, triage, approval, and scenario identification
Process Steps
RACI Matrix
Requesting Educator
Initiates request, defines learning needs
Sim Coordinator
Processes intake, checks resources
Education Director
Approves sessions, sets priorities
Subject Matter Expert
Reviews/develops scenario content
KPIs for This Stage
Scheduling & Resource Allocation
Master schedule management, room/equipment booking, throughput optimization
Prebrief & Session Execution
Pre-simulation briefing, scenario execution, time and safety management
Debriefing Process
Structured reflection using evidence-based debrief models
Documentation & Data Capture
Standardized forms for every session, evaluation capture, record keeping
Post-Session Reporting
Consolidate metrics, share with stakeholders, close feedback loop
Video Recording & Governance
Consent, storage, access control, retention policies for AV data